2020 Mid Atlantic Banking Choice Winners

The Banks That Do It Best

The prestigious Banking Choice Awards are presented annually by American Business Media, publishers of “Banking Mid Atlantic,” and Rivel Banking Benchmarks.

The Banking Choice Awards are based upon the results of the Rivel Banking Benchmarks, the largest and most comprehensive measure of banking customer experience in the world. The benchmarks are conducted independent of any financial institution biannually by Rivel (www.rivel.com), the marketing and investment community research firm and pioneer in the online measurement and tracking of customer experience for banking institutions.

2020 Winners

Gateway, NJ

Overall Quality

Blue Foundry Bank
Atlantic Stewardship Bank
Columbia Bank
4.
Kearny Bank
5.
Bank of New Jersey

Community Contribution

BCB Community Bank
Schuyler Savings Bank
Atlantic Stewardship Bank
4.
Valley National Bank
5.
Blue Foundry Bank

Northern, NJ

Overall Quality

ConnectOne Bank
SB One Bank
Peapack Gladstone Bank
4.
First Hope Bank
5.
Lakeland Bank

Community Contribution

Atlantic Stewardship Bank
Millington Bank
First Hope Bank
4.
Roselle Bank
5.
Glen Rock Savings Bank

Central, NJ

Overall Quality

Manasquan Bank
Two River Community Bank
Somerset Savings Bank
4.
Unity Bank
5.
Magyar Bank

Community Contribution

Bank of Princeton
Two River Community Bank
Manasquan Bank
4.
Freehold Savings Bank
5.
OceanFirst Bank

Southern, NJ

Overall Quality

Republic Bank
Crest Savings Bank
Haddon Savings Bank
4.
Cornerstone Bank
5.
1st Colonial Community Bank

Community Contribution

1st Bank of Sea Isle City
Sturdy Savings Bank
Crest Savings Bank
4.
The Pennsville National Bank
5.
Monroe Savings Bank

West, PA

Overall Quality

First United National Bank
Elderton State Bank
InFirst Bank
4.
Marquette Savings Bank
5.
Somerset Trust Company

Community Contribution

Clarion County Community Bank
Marquette Savings Bank
InFirst Bank
4.
First Federal of Greene County
5.
Marion Center Bank

Southeast, PA

Overall Quality

New Tripoli Bank
The Philadelphia Trust Company
QNB Bank
4.
Riverview Bank
5.
Embassy Bank of the Lehigh Valley

Community Contribution

First National Bank & Trust of Newtown
Penn Community Bank
The Philadelphia Trust Company
4.
New Tripoli Bank
5.
Harleysville Bank

Northeast, PA

Overall Quality

PS Bank
The Honesdale National Bank
Jim Thorpe Neighborhood Bank
4.
The Luzerne Bank
5.
First Northern Bank and Trust

Community Contribution

Jim Thorpe Neighborhood Bank
Mauch Chunk Trust Company
The Dime Bank
4.
The Luzerne Bank
5.
PS Bank

North Central, PA

Overall Quality

First Keystone Community Bank
North Umberland National Bank
First Citizens Community Bank
4.
Woodlands Bank
5.
First Columbia Bank & Trust

Community Contribution

The North Umberland National Bank
Mifflinburg Bank and Trust
Woodlands Bank
4.
Susquehanna Community Bank
5.
First Columbia Bank & Trust

South Central, PA

Overall Quality

MCS Bank
Pennian Bank
Ephrata National Bank
4.
Kish Bank
5.
PeoplesBank

Community Contribution

Pennian Bank
Kish Bank
The Bank of Landisburg
4.
The Juniata Valley Bank
5.
York Traditions Bank

Central, PA

Overall Quality

Somerset Trust Company
CNB Bank
Community State Bank of Orbisonia
4.
Penncrest Bank
5.
Altoona First Savings

Community Contribution

Hometown Bank of Pennsylvania
Altoona First Savings
Investment Savings Bank
4.
Ameriserv Financial Bank
5.
1st Summit Bank

Selection Criteria

The Banking Choice Awards are based upon the results of the Rivel Banking Benchmarks, the largest and most comprehensive measure of banking customer experience in the world. The benchmarks are conducted independent of any financial institution biannually by Rivel, the marketing and investment community research firm and pioneer in the online measurement and tracking of customer experience for banking institutions.

In the Mid Atlantic region, 10,812 interviews were conducted in New Jersey for a total of 282,707 reviews with 238 institutions represented. In Pennsylvania, 17,288 interviews were completed for a total of 415,002 reviews covering 463 institutions.

Survey respondents are part of a statistically representative sample of households and businesses in each state. The total respondent pool is representative by geography, gender, income, ethnicity, and age profile of the state, based upon the most recent government census. Given the large sample size, the results are also representative of household penetration and business penetration of each banking institution within each state.

The survey is double blind: respondents are not told the subject of the interview beforehand, and we do not know which banks they use before initiating the interview. This approach minimizes bias and provides the most objective results possible. 

The Customer Experience Benchmarks ask respondents to evaluate up to 53 different metrics about each institution they use for banking services. These include the following metrics used for the Banking Choice Awards: overall quality, customer service, tools & technology.

The Prospect Brand Benchmarks ask respondents about their impressions of banks they do not yet use. These marketing and brand metrics include community contribution, measured in the Banking Choice Awards.