No Date Set For When Branches Will Reopen
March 19, 2020
Pittsburgh-based PNC Bank is the latest of Mid Atlantic banking institutions to adjust how it deals with its customers in the midst of the coronavirus outbreak. About one-quarter of its branches will close during the pandemic.
The changes, which will go into effect Friday, March 20, will allow PNC to continue to deliver a quality customer experience throughout its retail branch network. According to an announcement from the bank, the changes include:
• Temporarily adjusting retail branch access, operating primarily in a drive-up only mode, augmented with select branches that do not provide drive-up capability, to ensure branch access across PNC communities. Together, about three quarters of PNC's current branch locations will remain open to service customers. The remainder of PNC branches will be closed until further notice. To locate a PNC branch, customers may visit the PNC branch locator.
• Consistent branch hours, for all open locations will be 10 a.m. to 5 p.m. Monday through Friday and 9 a.m. to 1 p.m. Saturday, closed on Sunday.
• Offering essential appointments, for customers requiring safe deposit box access, loan closings or other banking services that cannot be delivered through the drive-up, by telephone, through the ATM network or via mobile or online banking. To make appointments, customers are encouraged to check the PNC branch locator to find the most convenient open branch.
Bill Demchak, PNC chairman, president and CEO, said, "The challenges all of us face at this time are unprecedented, and PNC is making these adjustments to help keep our customers and employees safe. Great consideration went into these decisions and we are confident in our ability to seamlessly deliver through these changes with minimal disruption at the level of service our customers expect and deserve. We also have the capital and liquidity to continue to meet the needs of our entire customer base."
Read more info about the PNC closures.
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